Job Title: Junior IT Support
Location: Remote
Job Type: Full Time
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PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.
Noteworthy Awards:
- One of Canada’s Best Managed Companies™ each year since 2013
- One of Canada's Top Small & Medium Employers™ 2020, 2021 and 2022
- Recognition by John Deere as a top performing dealer in North America
We Offer:
- A competitive compensation package
- Extended health benefits including prescription, dental and vision coverage, visits to paramedical professionals, and life, disability, critical illness, and travel insurance
- A referral bonus program
- Annual sick pay allowance
- Employee discounts
- Employee Assistance program
- Peer recognition program
- Strong focus on training and leadership development
- Company contests and team building events
- The opportunity to interact with leaders of the company
We Support
Every person and every task creates the bigger picture that is PrairieCoast equipment.
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We Celebrate
Our people are what make our world go round – and we love celebrating their achievements.
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We're Ambitious
From the field to the desk, we are constantly challenging ourselves to be the best we can be.
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We're Committed
Our employees have the opportunity to invest in PrairieCoast. The result? A significant portion is employee owned.
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Summary:
As Junior IT Support at PrairieCoast equipment you will interact with PrairieCoast equipment staff to identify hardware / software IT issues and provide solutions by referencing extensive documentation of detailed procedures. You will also provide front line support to end users on industry specific software applications (John Deere, CDK, etc.) to troubleshoot and solve issues quickly, and when necessary, escalate issues to product vendors. You will learn to manage phone system and provision extensions to new employees, update callflows and dialplans. You will help with deployment of PCs/mobile devices, to new and existing employees, following a pre-defined procedure to ensure that every computer is delivered with the appropriate software packages and user settings.
You will also have the opportunity to learn other systems (Sophos Central, DUO, Linux, Office365, Zendesk, PowerBI, etc) and put in use any additional skills you may bring with you (PHP, Python, etc).
The ideal candidate will have:
- Experience with technical customer service preferred OR College Diploma in the field of IT
- Strong troubleshooting and problem-solving skills
- Strong desire to learn by reading documentation and self training
- Excellent communication skills both written and verbal
- Ability to troubleshoot and assemble computers from component pieces
Submission instructions:
You’ve made it this far, great job!
If you’re interested in applying for this position, please submit the following:
- Your resume with exact employment dates in the following format ( day-month-year eg.: 2-Feb-2015 )
- A cover letter that includes:
- What attracts you to work in IT
- A list of at least 2 tech/nerdy projects that you may be working on/experimenting with (eg.: building computers, GitHub repository, installing custom ROMs on mobile devices, etc)
We’ve built a solid team that is the driving force of our success. Are you ready to join us?
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